Frequently Asked Questions (FAQs)

Usually, it takes 2-3 business days in all major cities of India, for Tier II/Tier III towns it takes 5-7 business days, for rest of the India it usually takes 10-12 business days.

Shipping is FREE above Rs 499. We charge the nominal fee of Rs 49 for orders worth less than Rs 499.

Please e-mail us at [email protected] with your purchased order number or PayU/EBS transaction ID. We will immediately process the order so that you get your product as soon as possible.

You will receive the mail regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service. Also you may visit order history page to see tracking details of your order. Click here for Order History.

Just drop an email to [email protected] with the reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, else you will have to send it back to us and we will offer you a refund or exchange.

7. Do you accepts returns?

Yes, we have 15 days ( from the date of delivery ) returns policy on all products except below categories due to hygiene issues eg. lingerie, swimwear, cosmetics etc. For details please go through the refund policy

8. I have paid via cash on delivery, how will I get refund?

We shall be refunding you back the amount in your Cilory Wallet. You may use that amount to do any shopping on cilory OR you may transfer the amount to your bank account on your own.

9. I have paid via net banking debit/credit card, how will I get refund?

We shall be refunding money back into the same account via which you had paid for your purchase on cilor

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