Job Description

Beauty Account Coordinator - Lancome

Santa Clara, CA, United States

Full time Schedule

$53,520-$89,160

Annually*

* based on job, location, and schedule

Job Description

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Beauty Account Coordinator serves as the advocate for driving sales, functioning as the category/brand expert in Cosmetics for assigned stores/brands. Their focus is on elevating the store experience through extensive product knowledge and training, delivering best-in-class customer service, and collaborating with and influencing store partners. They direct consistent store execution by serving as knowledgeable and strategic business partners, identifying opportunities. Additionally, the Account Coordinator strategizes and leads the execution of Beauty events to drive sales and cultivate an environment of continuous learning for all Beauty Colleagues on the floor. In leading the elevation of service, the Account Coordinator empowers all Beauty associates to become beauty experts and supports multi-brand selling across the floor. Other duties may also be assigned.

What You Will Do

• Analyze business results (store, category, brand, product, etc.) to identify and highlight sales-driving opportunities in order to achieve goals.
• Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication methods as needed, tailored to the appropriate audience.
• Collaborate with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores.
• Lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events. Take the lead on local event strategy, planning, and execution. Collaborate with store and division partners for both in-store and virtual events, and conduct post-event analysis.
• Prepare for, participate in, and follow up on store visits and pre-season planning meetings. Partner with stores and plan for both in-person and/or virtual visits to support store growth.
• Develop collaborative relationships with vendors and effectively communicate priorities and needs.
• Direct, observe, and assess consistent execution based on national guidelines and standards (i.e., planograms, fixture placement, visual/collateral). Collaborate with corporate and store partners to ensure local, store, and vendor execution aligns with national guidelines and standards. Identify areas of opportunity and own solutions for corrective action.
• Visit competitors, observe and evaluate competitive opportunities, and communicate findings to central and regional teams.
• Be a change agent; encourage self and others to challenge the status quo with forward-thinking strategies.
• Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors.
• Work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities for the department.
• Focus leaders on customer acquisition through clientelling using MyClient to enhance client relationships and loyalty.
• Support leaders in training store colleagues, reinforce and monitor colleague engagement, and ensure completion of education requirements and learnings.
• Support vendor partnerships and align with corporate teams to ensure all product training is relevant and aimed at educating store teams on improving selling techniques.
• Recognize store team performance during visits. Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department.
• Support the onboarding of new Beauty Leaders and Beauty Advisors.
• Support Store Leadership in hiring and recruiting Beauty team members at the assigned brand.
• Maintain regular and dependable attendance and punctuality.

Skills You Will Need

Sales Analysis: Proficient in analyzing business results at various levels (store, category, brand, product) to identify and highlight sales-driving opportunities for goal achievement.

Effective Communication: Strong communication skills to convey clear and concise priorities, strategies, and direction to Division and store teams. Ability to utilize written, in-person, and virtual communication methods as needed, tailoring messages to the appropriate audience.

Collaboration and Relationship Building: Excellent collaboration skills to work effectively with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores. Capability to develop collaborative relationships with vendors, effectively communicating priorities and needs.

Event Planning and Execution: Demonstrated ability to lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events. Strong organizational skills to lead local event strategy, planning, and execution, and conduct thorough post-event analysis.

Leadership and Coaching: Leadership skills to empower Beauty associates, encourage continuous learning, and drive multi-brand selling across the floor. Ability to work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities, support leaders in training store colleagues, and recognize and reinforce store team performance.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of management experience in a retail store, preferably in beauty.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Travel required: 50%

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Performance Incentives, annual merit review and merchandise discounts
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

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