Job Description

XYZ is more than just a place to work. It's an organization that values creativity, innovative thinking and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment.

JOB SCOPE:

The Associate Property Manager will provide day-to-day administrative support to XYZ RENT's Property Management team.

MAJOR JOB DUTIES:

To perform this job successfully, an individual must be able to perform each major duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintenance

• Answer/respond/create maintenance service requests and in-house work orders.
• Assign service orders to maintenance staff and vendors.
• Schedule service appointments with tenants, vendors, and follow-up.
• Meet with tenants/vendors; Inspect repair items if needed.
• Update AppFolio on service requests and project status.
• Create/submit city permit applications for repair/construction projects.

Leasing

• Assist Property Manager as needed with rental application processing.
• Conduct leasing tours/open house of apartments when needed.
• Inspect vacant units; perform move-in/move-out inspection as needed.

Administrative

• Answer office calls and general email inquiries.
• Assist Property Manager with tenant notices, rent increases, 3-day, etc.
• Create/distribute mail correspondence and electronic notices
• Assist Property Manager with office tasks and projects.
• Address and resolve residents' questions, concerns, and complaints in a timely manner.
• Oversee the timely and successful completion of maintenance requests and escalate issues to the appropriate management staff.
• Visit properties when needed
• Weekend availability to take care of maintenance requests.
• Other duties as assigned

QUALIFICATIONS:

MINIMUM EDUCATION:

BA in Business Administration, Real Estate, or other related field and / or one (1) year of property management experience.

MINIMUM EXPERIENCE AND SKILLS:

• Excellent communication skills
• Excellent customer service skills
• Strong attention to detail
• Self-starter with a can-do attitude
• Proficient in Microsoft Office Suite
• Working knowledge of AppFolio management software preferred
• Knowledge of City of Santa Monica rent control rules and regulations preferred
• Must have and maintain a valid California driver's license and auto insurance at all times and have the availability of an insured vehicle to travel within the organization's service area

Travel Requirements:

• Travel between local rental properties, as needed

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