Job Description

Job Overview

At Swagelok Indiana | Cincinnati, we’re not just a company; we’re a community of professionals dedicated to excellence, innovation, and collaboration. We cater to a diverse array of industries, spanning from the innovative realms of clean energy and semiconductor technology to the robust sectors of oil & gas, industrial machinery, and life sciences. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

J ob Responsibilities

• Quotation & Order Entry: Enter quotes and orders that come in via phone, email, Web/EDI, the sales team, etc.
• Account & Order Management: Schedule, track, expedite & follow up on sales orders. Will work in conjunction with Sales Coordinator to identify key opportunities and areas for growth.
• Phone Support: Answer incoming phone calls & provide solutions based on Customer requests.
• Exceptional Customer Service: Providing our customers with top-of-the-line customer service. Specifically providing product and application solutions based on customer needs.
• Sales Focus: Share potential leads & opportunities for growth with sales team and sales coordinator.

*Hybrid work schedule*

Experience

• Previous experience in customer service or a related field is preferred
• Strong phone etiquette and communication skills
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in data entry and computer skills
• If you are a motivated individual passionate about delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!

Job Type: Full-time

Benefits:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Indianapolis, IN 46241: Relocate before starting work (Required)
• Work Location: Hybrid remote in Indianapolis, IN 46241

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