Guest Relation Officer (expatriate preferred) job at Sofitel Beijing Central China, US

Job Description

Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests.
Greets and courteous to all guests, uses eye contact and well communicate with others, provide a courteous and professional service all times.
To maintain good working Relationships with your colleagues, and all other departments.
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
Establish good public relations with all guests.
Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance.
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
Maintain good knowledge of the hotel facilities.
Provide guest with all information about our hotel facilities and attractions.
Provide guests with the most accurate and up to date information at all times.
To provide guest best service as well as handle the daily reservations and check-in and check-out of guests.
To enrol Le-club member, to introduce the member benefits and check the points for the members.
Greets and escorts all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity at the main entrance.
Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
Handles mails, messages, parcels.
Remember the guest’s habits and stay information for VIPs and returning guests.
Make advanced call to arrival guest and make courtesy call to in house guest according to the GSM’s request.
Attends

Job Tags

Part time,

Similar Jobs

Advanced Sciences and Technologies (AS&T)

AS and T Future Consideration Job at Advanced Sciences and Technologies (AS&T)

...providing all levels of support and skills: from Software Development and Web Design, Data Analysts, Systems Administrators, Air Traffic Control Specialists, CM Specialists, Testers, System Engineers, Weather, Technicians, etc. Openings may be filled from this resource...

The LiRo Group

Project Manager Job at The LiRo Group

.... Please provide references upon resume submission. Responsibilities The Project Manager Job Order Contracting (JOC) manages... ...in the power of collaboration. We work hard to build a corporate culture that empowers all our employees to freely share their...

C3 AI

Director of Talent Acquisition Job at C3 AI

...management, anti-money laundering, and customer engagement. Learn more at: C3 AI We are looking for an experienced Director of Talent Acquisition to lead and grow our recruiting efforts across a variety of technical and business functions. In this role, you will be...

Piper Maddox

Junior Construction Manager Job at Piper Maddox

..., ensuring smooth coordination of subcontractor activities and maintaining site conditions. This salaried position operates Monday through Friday, 8:00 AM 4:30 PM. Position responsibilities include, but are not limited to: Coordination and management of subcontractor...

Family Service League Inc.

VOCATIONAL SPECIALIST Job at Family Service League Inc.

...preferred. Previous experience working with the mental health population preferred. Proficient computer skills, including Microsoft Office, and familiarity with Electronic Health Records (EHR) required. Excellent interpersonal and communication skills required....