Job Description

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Summary

The Operations Manager for Flex is a pivotal role responsible for overseeing the daily activities of FLEX team members within a designated zone. This position focuses on problem-solving, key system updates, daily metrics, and achieving revenue and profitability goals. This role is crucial to managing daily operations, ensuring that metrics and processes adhere to standards and do not revert to unsupported activities or outdated methods within our TMS. There are several action points to ensure adequate staffing with responsibility to keep up with staffing needs and initiating the conversation with recruiting. This role will be emphasizing a balance of operational, analytical, interpersonal, and leadership competencies focused on continuous improvement and adherence to established processes contributes to the overall efficiency and effectiveness of the team.

Essential Functions

• Operational Understanding: Understand the Ops Box structure and the metrics within it, along with proficiency in Ryder TMS systems. Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity, and results.
• Standard Work Adherence: Collaborate with Driver Managers, Equipment Managers, Planning, and Customer Service Representatives to ensure adherence to standard work and the use of field guides.
• Data Integrity Review: Conduct daily reviews with the entire team in the zone to report and correct missing data. Confirm the integrity of data functions effectively.
• Operational Support: Provide support for any escalated customer or driver issues, demonstrating a commitment to excellent service. Ensure adequate staffing with responsibility to keep up with staffing needs and initiating the conversation with recruiting.
• Team Support and Coaching: Offer support and coaching to the team, fostering a collaborative and growth-oriented work environment.
• Issue Resolution: Assign responsible parties to documented misses for investigation and resolution, ensuring timely and effective problem-solving.

Additional Responsibilities

• Additional Responsibilities as assigned.

Skills and Abilities

• Operational Oversight: Ability to manage daily operations effectively, ensuring adherence to metrics, standards, and preventing the reversion to unsupported or outdated methods within the Transportation Management System (TMS). Daily operations management, TMS proficiency, adherence to standards., Required
• Continuous Improvement: Capability to focus on continuous improvement, identifying opportunities to enhance processes and increase overall team efficiency and effectiveness. Process optimization, proactive problem-solving, commitment to excellence, Required
• Analytical Aptitude: Proficiency in accurately analyzing situations, making informed judgments, and reaching productive decisions to address challenges promptly. Analytical thinking, problem analysis, decision-making., Required
• Process Enhancement: Ability to understand, monitor, update, and enhance existing business or work processes to ensure relevance and efficiency. Process understanding, monitoring and updating, business process improvement., Required
• Results-Driven Focus: Understanding the importance of meeting or exceeding established targets, driving critical activities to completion, and achieving revenue and profitability goals. Goal orientation, results-driven mindset, achievement motivation, Required
• Relationship Management: Demonstrated ability to establish and maintain healthy working relationships with clients, vendors, and peers. Interpersonal skills, client/vendor relationship management, collaboration., Required
• Leadership and Team Support: Leadership skills to guide the team effectively and provide support as needed. Leadership, team collaboration, coaching and mentoring., Required

Qualifications

• H.S. Diploma/GED, Required
• Bachelor's Degree in Finance, Business Administration/Management, Communication, or Transportation/Logistics, Preferred
• 3 years or more in Proven experience in Transportation/Logistics industry) in relevant roles, Preferred
• 5 years or more in Leading and supervising others, Preferred
• 3 years or more in Profit & Loss responsibility preferred, Preferred
• Proficient in MS Office Products. Intermediate, Required
• Knowledge of the transportation and logistics industry Intermediate, Required

Travel

• Yes, 20-30%

Job Category: Logistics

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.

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