Job Description

Top Healthcare Provider Network

The employees of the Service Corporation support the mission of ColumbiaDoctors to help facilitate the delivery of world-class, patient-centered care by one of the top healthcare provider networks.

The Practice Associate is responsible for ensuring an exceptional patient experience during patient arrival/departure as it relates to registration and appointment scheduling as well as other administrative inquiries ensuring timely services to the patients, their families, and providers. The Practice Associate is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Responsibilities:

• Greet patients and visitors.
• Register and collect all necessary information from patients for an efficient check-in process.
• Schedule patient appointments/follow up appointments & procedures.
• Review all schedules weekly to ensure accuracy.
• Responsible for insurance verification/ authorizations prior to the patients' appointments.
• Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities.
• Collect all time-of-service and past-due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Respond to patient portal messages and patient voicemails within 24 business hours.
• Ensure "warm transfer" of calls/that inquiries are routed to the correct party for resolution.
• Initiate registration of new patients in EPIC as needed; all demographics, insurance information, referral/copay requirements, and physician care team information.
• Provide cross coverage as directed by Supervisor/Manager.
• Assist with training and onboarding of new staff as directed.

Qualifications:

• High school diploma or equivalency is required/associates preferred.
• A minimum of 3 years of relevant experience.
• Working knowledge/proficiency in medical terminology.
• Excellent customer service skills
• Excellent verbal and written communication skills.
• Experience in EPIC or other EHR preferred.
• Ability to work independently and multi-task with consistent follow-through.
• Knowledge of insurance verification/authorizations required.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.

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