Service Desk Analyst Job at My3Tech, Pontiac, MI

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  • My3Tech
  • Pontiac, MI

Job Description

Role: Service Desk Analyst

Location: New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.

Client: state of OK

Duration of project : 1+ Year

Experience :3+ Years

  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.

The assignment requires:

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.

Job Tags

Remote job, 2 days per week, 3 days per week,

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