Client : Oakland County
Job Title: Service Desk Analyst
Duration: 12+ Months
Start Date: ASAP
Location: Hybrid Pontiac MI (48302)
Number of Hours: 40 Hrs/Week
Position Type: Contract
Interview Type: In Person or Webcam
Requirement ID: SMI_HD454_VV
Position ID: Oakland County - Requisition #: 454
Note : The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.
Short Description:
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
ITIL certification preferred.
Additional Service Center responsibilities duties as required.
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
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