Job Description

Store Manager

Reports to: General Manager

Direct reports: Counter Sales Associates, Yard Facilitators, Mechanics, Drivers

Interfaces with: Store managers, outside sales, marketing, HR, CFO

Position Summary:

Manages overall store operations to ensure safety, productivity, customer service and profitability. Responsible for the daily operation of the store location including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations. As a member of the leadership team, contributes to strategic objectives, motivating and cultivating a team of leaders toward the achievement of sales efforts and business initiatives.

Essential Duties and Responsibilities

Supervisory Responsibilities:

• Interviews selectively hires, motivates & trains staff toward developing professional growth opportunities for themselves and the company. Trains staff on Standard Operating Procedures for the retail location.
• Organizes and oversees the schedules and work of staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Continually develops customer relationship skills of staff, emphasizing responsiveness, delighting customers, professional appearance, communication skills and attitude.
• Is responsible for employment execution, maintenance and submitting required documentation on time including but not limited to: (onboarding/exit, performance management, expenses, time & labor management, HR policies, safety, and payroll).

Duties/Responsibilities:

• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Maintains and motivates a positive sales team through communication, incentives, and evaluations.
• Holds regular meetings with staff to review challenges, opportunities for growth and development.
• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships. Assist customers in the resolution of complaints regarding equipment rental or purchase of store items. Build strong relationships with customers for new business development opportunities.
• Develop strategies, procedures and policies for the efficient handling of customer relationships, equipment responsibilities, and customer complaints.
• Monitors programs and procedures to ensure on-time delivery and customer satisfaction.
• Maintains in-depth working knowledge of systems and processes. 
• Collaborate with sales and marketing to maximize revenues and customer loyalty. Plans, organizes, and coordinates sales, marketing, and budgeting.
• Prepare reports, including profit and loss statements, monthly operating reviews, yearly budgets and other reports detailing operational status.

· Establish revenue goals and profitability of the store’s location. Plans and establishes systems to control expenses.

· Monitors fleet inventory levels to assure customer needs can be met on a timely basis.

· Ensure fleet is utilized by sharing with other stores and districts.

• Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.
• Accesses and recommends revenue and profit goals, fleet requirements and headcount requirements for budgeting purposes.
• Develops, overseas, and maximizes retail budget and product inventory (including stock levels), purchasing, and sales.
• Confirms daily sales reports and cash receipts; ensure monies are deposited daily, and reports are submitted as prescribed by company policies.
• Ensures inventory data is correct by performing spot inventory counts and checks.
• Collaborates with branch managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
• Use company software to research, analyze, and track purchases.
• Ensure that the store always looks clean and inviting.
• Work with external consultants, Human Resources and Financial processes toward the overall health and profitability of the branch. 
• Oversee all safety matters, including audits, safety training, OSHA compliance, DOT regulations and drug and alcohol testing.
• Perform other duties as required and/or directed by Owner(s), GM, Advisory board
• Additional duties and responsibilities as required or assigned.

Physical regular requirements include :

· Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift 35 pounds at times.

· Ability to sit, talk, and hear; frequently required to use repetitive hand motion, handle or feel, stand, walk, ascending and descending stairs, reach, bend, stoop, squat, crouch, kneel.

Essential Work Skills Desired:

· History of growing revenue and profitability. Understanding of P&L and other financial controls

· Solid understanding of the commercial / retail sales & service industry and is a business manager with sales drive and aptitude to grow the business.

· Ability to create and manage processes. 

· High level of accountability, time management and willingness to learn all aspects of the business.

· Ability to maintain productive working relationships with colleagues, work effectively in a team environment and undertake a collaborative approach towards managing daily operations and responsibilities.

· Customer service systems development and deployment.

· Problem analysis and problem resolution at a functional level, good negotiation skills.

· Effective employee training and development, exceptional supervisory skills

· Excellent knowledge of construction equipment required.

· Ability to effectively communicate, strong customer orientation

· Computer proficiency

Education and Experience:

• Bachelor’s degree in business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• At least two years of retail experience.

· GED or high school diploma required.

· 3-5 Years in rental equipment or construction industries.

· 2 Years of Operations Management or related management experience 

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