Job Description

Position Summary

The Hair Shop Store Manager is responsible for leading the development of the overall performance of the store. This includes consistently achieving sales targets and KPI’s, creating a unique and engaging customer experience, recruiting and talent development, and overseeing store operations and merchandising standards. They will create a safe and positive work environment that upholds the company’s core values and brand vision.

Essential Responsibilities

Customer Experience

• Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
• Aware of industry trends and communicates key customer insights to leadership.
• Identifies opportunities to improve the in-store experience to drive sales and traffic.
• Maintains a strong presence on the sales floor, observing team members to identify training opportunities.
• Creates and facilitates on-going training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
• Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns.
• Takes initiative to build and maintain a local network of stylists and salons to drive brand awareness, customer acquisition and retention.

Leadership/Development

• Identify and recruit top talent and facilitate new hire onboarding.
• Drives retention of top talent by developing individual development plans and succession planning in partnership with leadership.
• Demonstrates a strong business acumen and is able to effectively communicate business driving strategies to support store performance.
• Develops and implements ways to consistently motivate team to achieve performance goals, KPI’s and uphold brand standards.
• Develops management team within the store to create a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
• Leads by example and provides consistent, actionable feedback to develop and ensure the success of the team.

Operations

• Oversees all store operations, trains team and delegates to drive operational excellence and maximum efficiency.
• Ensures adherence to all company policies and procedures to maintain a safe work environment.
• Ensures store standards around repair and maintenance, cleanliness and organization are clear and maintained by store team.
• Oversees inventory management to maintain inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
• Completes daily and weekly reporting and analyzes data to drive sales and profitability.
• Meet payroll objectives by managing efficient store schedules that meet the needs of the business and partnering with leadership to manage headcount.
• Maintains Visual Merchandising standards within store.

Education & Experience Requirements

• Minimum of 3 years retail store management experience
• 3-5 years retail sales experience
• Experience in beauty/hair is a plus
• High School diploma/equivalent is required
• Available to work weekends and holidays

Knowledge & Skill Requirements

• Clear and effective verbal and written communication
• Strong organizational skills with attention to detail
• Takes initiative and is a self-starter
• Ability to work in collaborative environment and build cross functional relationships
• Be decisive and solution oriented
• Demonstrates flexibility and agility in fast paced environment
• Strong business acumen and knowledge of KPIs

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