Job Description

AllSTEM Connections is currently recruiting on behalf of one of our esteemed clients. Please review the position details below and If this exceptional opportunity aligns with your career aspirations, Please let me know your interest.

Position Title – Technical Support Analyst

• Direct Hire Position
• 100% Onsite
• 4 days in office and 1 day work from home
• Location - 1313 Navaho Dr, Raleigh, NC 27609

Job Summary

• Essential Duties and Tasks
• Interacts with a broad range of users requiring strong communication skills and using technical resources to provide support.
• Sets up and installs computer hardware, software, and/or peripheral equipment.
• Troubleshoots and performs routine repair hardware, software, and/or peripheral equipment including computers/printers/copiers/fax machines/phones.
• Images/reimages computers.
• Loads software and databases.
• Conducts computer diagnostics to determine the nature of problems.
• Assigns/Updates User Profiles.
• Troubleshoots network login (Active directory) setups, password resets, and Email.
• Recommends the purchase or repair of equipment.
• Trains staff on the use of computers and related equipment, including hands-on training and written video material.
• Performs monthly and quarterly inventory of all computer assets, to include related hardware/software and assigned laptops.
• Maintains inventory of computers and computer related hardware/software, to include assigned laptops.
• Assists with the maintenance and support of the Commission-wide computer network and related operating systems, including multiple servers, routers, switches and multiplatform networks and related peripheral equipment; provides connection for LAN and Internet and related applications, and maintains operating systems, client-server software and utilities.
• Assists in providing technical support for computer operations and serves as resource to other staff by providing appropriate user support.
• Manages and monitors IT ticketing system, ensuring timely resolution of issues and proper documentation.

Assists with onboarding new employees by setting up user accounts, email, and necessary software and hardware.

Desirable Education and Experience

Associate's degree in computer science or an IT-related field from an appropriately accredited institution or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience or an equivalent combination of education and experience

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