Customer Service Representative Job at DMC Strategic IT, Los Angeles, CA

SVBGZXhhdGRoUDVvbnhITEIyc0hjNS9haHc9PQ==
  • DMC Strategic IT
  • Los Angeles, CA

Job Description

DMC Strategic IT is the North American NetSuite Solutions Partner for Agriculture and Construction. We collaborate with companies to implement innovative solutions that perpetually evolve and support strategic and tactical initiatives. Our solutions are the 'Right Balance' of Process Improvements and Technology, affectively delivering a 'Top-Line' solution that positively impacts the 'Bottom-Line' metrics for growth, profit, and competitive advantage.

We are looking for a dedicated and customer-focused Customer Service Representative to join our growing team. In this fully remote role, you’ll be the first point of contact for our valued customers, helping to resolve inquiries, troubleshoot issues, and ensure an exceptional experience with our products and services.

Pay: $22 - $29 per hour

Key Responsibilities:

  • Customer Support : Handle inbound customer inquiries via phone, email, and live chat, providing quick and accurate responses to questions about products, services, billing, and account details.
  • Problem Solving : Diagnose and troubleshoot issues, offering effective solutions to ensure customer satisfaction.
  • Order Processing : Assist customers with placing orders, processing refunds, and resolving payment issues.
  • Record Keeping : Accurately document customer interactions and maintain up-to-date records in the CRM system.
  • Feedback : Gather customer feedback to help improve our products and services, ensuring customers have a voice.
  • Collaboration : Work closely with internal teams (e.g., technical support, billing) to resolve escalated issues efficiently.

Required Skills & Qualifications:

  • Experience : Previous customer service experience is required (remote experience is a plus).
  • Communication : Excellent verbal and written communication skills, with the ability to simplify complex information for customers.
  • Problem Solving : Strong analytical skills with the ability to resolve issues quickly and efficiently.
  • Tech-Savvy : Proficiency with online communication tools, CRM software, and Microsoft Office.
  • Time Management : Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Empathy : A passion for helping people and the ability to remain patient and understanding during challenging customer interactions.

Benefits:

  • Remote Flexibility : Enjoy the freedom of working from home, no commute required.
  • Career Growth : Opportunities for advancement within the company as you demonstrate your skills and dedication.
  • Training : Full training provided to help you succeed in the role.

Why Join Us?

  • We believe in a positive, inclusive work environment where everyone's contributions are valued. This is your chance to join a team that cares deeply about providing an exceptional customer experience, and to grow your career in a dynamic, remote-first company. This role provides an opportunity to work in a dynamic industry, helping customers navigate the complexities of mobile services while ensuring a seamless and enjoyable experience.

Job Tags

Hourly pay, Full time, Remote job,

Similar Jobs

Two95 International Inc.

Senior Azure Data Engineer Job at Two95 International Inc.

 ...Data Lake, Azure Databricks, Azure Synapse Analytics, Azure Arc, DevOps Developing using Python/Scala and SQL Work with Big...  ...ELT technology (Extract, Transform, Load) Guide and support junior colleagues to develop their skills Work in the team following... 

Liberty Health

REGIONAL OPERATIONS MANAGER - LIBERTY SENIOR LIVING Job at Liberty Health

 ...Compliance Signature Programs Compliance Participate in annual Strategic Initiative Development and Compliance Participate in Corporate Compliance Initiatives Participate in regular Corporate Meetings Reports Compliance JOB REQUIREMENTS: Must have a... 

Pengate Handling Systems, Inc.

Rental Coordinator Job at Pengate Handling Systems, Inc.

 ...provide top-of-the-line equipment, service, consultation, parts, and training programs to businesses of all sizes throughout PA and NY with...  .... What Are the Benefits of Working at Pengate? Employer Paid Basic Health, Dental, and Vision Coverage! Additional plans... 

Wavestone

HR ADMINISTRATIVE ASSISTANT Full-time - CDI - Luxembourg Job at Wavestone

 ...organizational skills are recognized assets to succeed in this responsible and versatile mission. You hold a bachelors degree in...  ...TalentCentric Approach: Wavestone places talent and corporate social responsibility (CSR) at the heart of its strategy. The HR Director... 

Somnia

Full-Time CRNA Job at Somnia

 ...Methodist Le BonheurHealthcare System is seeking full-time CRNAs to join our collaborative team delivering quality patient care in Memphis TN. Benefits ~ Compensation: W2- $228,800annually ~$10,400 Seniority Premium- 10+ years of experience ~...